Urgent situations can occur which require the immediate attention of the University Information Security Office (UISO).
An emergency incident is a critical threat, such as:
- A sensitive data exposure involving critical or restricted institutional data
- A system breach or compromise for systems used to store, process, or otherwise interact with critical or restricted institutional data
- An emergency account disable request
- An IUPD or other law enforcement report of missing persons
- Exploitation of previously unknown software vulnerabilities (Zero Days)
- Missing or stolen devices that store critical or restricted institutional data and are NOT encrypted
- A service impacting Denial of Service (DoS) attack against an IU server or service
If an incident occurs that doesn’t meet the above criteria, please email it-incident@iu.edu or fill out the incident reporting form. Our Security Operations team will be read during normal business hours Monday through Friday, excluding holidays. If a response is necessary, you will receive one as soon as possible during these hours.